1/ Background (Purpose of the trip business or leisure, alone? How did I travel to the propriety? Easy to find?)
We travelled to Chicago for our summer holiday so for leisure. We travel to the hotel by cab and it was easy for the cab driver to park and find it.
2/ Check-in experience
As far as I recalled, we checked in around noon. Their check in time is 4pm (too late!) and they didn’t have any room ready so we had to leave our suitcases at the reception.
3/ Services offered by the hotel
As far as we know, they have: a gym, one or tow restaurants and a bar at the rooftop.
4/ What I liked the most
Decoration. Hip, chic, and trendy.
5/ What I disliked most
Staff, they didn’t have an adaptor for UK/USA, which we found outraging for a so-called international hotel of this value. The wait of 20 minutes for a waiter to serve us at the restaurant (he was too busy chatting up his colleague ;-)).
6/ Checkout experience
Easy but the valet service wasn’t working and was inefficient. Valet from hotel next door, helped us out to get into our taxi.
Location – 4/5 => 10 minutes walk to centre.
Welcome – 2/5 => Average, staff doesn’t look at you in the eyes, don’t greet you, don’t explain where is what, we didn’t know how to get to our bedroom, very average to what I am use to.
Room – 4/5 => nice room.
Bedding – Quality of Sleep – 5/5 => great
Staff – 2/5 => Please look above.
Cleanliness – 5/5 => impeccable.
Bathroom – 5 /5 => great with loads of toiletries and towels at out disposal.
Internet – Wi-Fi – 3/5 => not the best, but ok.
Value for money => 4/5
9/ Will I go again?
No, I didn’t like the customer service/staff/valet service.
It took the hotel 4 weeks to refund our deposit and they do not respond to emails after your departure.
10/ Hotel information (Check-in & Check out Times, Address, telephone, price, website)
127 West Huron Street, Chicago, IL 60654, USA
A security deposit of $100 per night (max $300) will be required upon arrival. The amount is fully refundable upon checkout, subject to a damage inspection to the exclusion of any damages.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Hope you have a better experience than us
Celest Lifestyle Team